Contact information

We are a small New Zealand team and we answer our own messages. Whether it is a question before you buy, an order update or a problem after delivery, here is how to reach us.

DAVID GEORGE JEW — Bestera

Address: 98A Ohiwa Harbour Road, Bay of Plenty, Waiotahe 3198, New Zealand
Email: service@besterabrand.shop
Phone: +64 7 315 1312
Support hours: Monday to Friday, 9:00 am to 5:00 pm (New Zealand time)

Response times

Emails are answered within one business day. Messages received at the weekend or on public holidays are answered on the next business day. Including your order number helps us reply faster.

Order and delivery enquiries

For a delivery question, include your order number and the tracking link you received. For damaged or faulty items, send photos of the parcel and product within 48 hours of delivery so we can resolve it quickly.

Business and wholesale enquiries

For wholesale, partnership or press enquiries, email service@besterabrand.shop with a short outline of what you need and we will route it to the right person.

Contact information